Frequently Asked Questions

1. How is TraceSearch different from other digital records platforms?
   TraceSearch is the only platform that allows you search engine documents by ESN (Engine Serial Number) or PSN (Part Serial Number) and gives you FREE storage and access.


2. Is TraceSearch free?
   It is free to register and search for trace, as well as store and access your own documents. Documents in our database are available for purchase and may then be downloaded and accessed as often as you like.


3. How do I register?
   Click on the icon, then “Create Account” and sign up using your company email address.


4. What type of documents should I contribute to TraceSearch?
   Back-to-Birth trace documents for commercial jet engine LLPs (Life Limited Parts). (e.g. Non-Incident Statements, Birth Documents, Disk Sheets, etc.)


5. Can I upload my own documents to TraceSearch?
   Yes! TraceSearch provides FREE, secure storage for all your engine documents.


6. Do I have to pay for document storage?
   No, cloud storage is free for registered users.


7. Can I share documents with my coworkers?
   Yes! If you upload or purchase a document, anyone in your company (identified by email domain) can access it for free.


8. What if someone buys one of the documents that I uploaded?
   You’ll receive a portion of the profit credited to your account!


9. Can I get a higher resolution image?
   The images are shown at a lower resolution to improve loading times. Once the documents are purchased, the full resolution documents are available for download.


10. Is your payment system secure?
    Yes. We process your credit card information through the third-party system, Stripe. To read more about Stripe’s security, visit: https://stripe.com/us/privacy.


11. How can I learn more about TraceSearch?
    If you still have questions about TraceSearch, or would like a demo of the system, please email regan@turbojetinc.com.